Refund & Cancellation Policy

This policy applies to plans bought on Mr Audience (the Website plan and the App plan), operated by 4AM TECH IO PRIVATE LIMITED. Payments are processed by Razorpay. Prices include GST as shown at checkout.

1. Unused plans: full refund

If you have not submitted a brief in any session of a plan, you can ask for a full refund within 7 days of purchase. The plan and its sessions are removed from your account when the refund is issued. Drafts you haven't submitted don't count as used.

2. Used plans

Once a session of a plan has been used (a brief has been submitted in it), that plan is not refundable, because the work and AI processing cost start as soon as a brief is submitted. Exceptions are listed in section 3. Sessions that are not used within the plan's validity period (for example 30 days) expire and are not refunded.

3. If we can't deliver

• If we reject your request, it does not count towards your limit and the request is returned to your account automatically.
• If we are unable to deliver a project after accepting it, you can choose to get the request back or, if it came from a paid plan, a refund for that session.
• If you were charged twice or charged for a payment that failed, the duplicate or failed amount is refunded in full.

4. Cancelling a request

You can cancel a session from your dashboard while it is waiting for approval, in the queue, or waiting for your answers, before the build starts. The session is returned to your plan (while the plan is still valid) so you can use it for another project. Cancelling returns the session, not money; to get money back for an unused plan see section 1.

5. Change requests

Change requests included with a plan (including the App plan's unlimited changes to the same app) have no cash value and are not refundable.

6. Free and granted sessions

Free sessions, or plans granted by us, have no cash value and cannot be refunded or exchanged.

7. How to ask for a refund

Email director@4amtech.com from your account email with your Razorpay payment ID (shown on your Billing page and receipt). We reply within 2 working days. Approved refunds are made to your original payment method through Razorpay and usually reach you within 5–7 working days, depending on your bank.

8. Contact

4AM TECH IO PRIVATE LIMITED · Shop 07, Park Plaza, Behind Deepak Hospital, Queens Park, Mira Road, Thane, Maharashtra 401105 · director@4amtech.com · +91 93228 20524